Reminder: GoldWorks® retirement on November 30

On Sunday, November 30, 2008, the private Freddie Mac GoldWorks network managed by AT&T will be retired.  To ensure Sellers and Servicers are prepared for the GoldWorks retirement, please read this important information:

• You must submit a request to disconnect from the GoldWorks network by November 15 by completing the online GoldWorks Disconnection Request form.

• We estimate that GoldWorks disconnection requests will be processed internally within two weeks of the submission date. However, you may need to make special arrangements with AT&T to complete your disconnection and return equipment. If this occurs, a disconnection request may take additional time to process.

• Your GoldWorks bill will stop within 30 days of your GoldWorks Disconnection Request form being processed. You will continue to be billed for GoldWorks fees and charges until your disconnection request is processed.

• Once you complete the online GoldWorks Disconnection Request form, the network provider, AT&T, will contact you or the contact name(s) listed on the disconnection request form, to make arrangements to return leased equipment.

• We will continue to assess finance charges on any past due amounts for GoldWorks charges regardless of when GoldWorks is disconnected.

• You may receive a prorated or partial bill if the GoldWorks network is disconnected in the middle of a billing cycle. 

• Please contact (800) FREDDIE to check your disconnection status, or if you have any questions or need assistance.

For more information on the GoldWorks retirement process, please read the August 2008 Single-Family News article.