Servicer Performance Profiles
A Report that Details how Your Performance Meets our Servicing Guidelines
We developed the Servicer Performance Profiles in 1996 in coordination with Servicers through forums, including our Servicer Advisory Board. We created the Servicer Performance Profiles to set expectations of what constitutes quality servicing and to help reduce the costs of servicing our mortgages. Your Servicer Performance Profile tracks your monthly performance in two categories: Investor Reporting and Remitting, and Default Management. For each category, we rate your organization on key components, or criteria, and then apply a score. Scores for each category fall into one of four tiers:
- Tier 1-Superior Performance
- Tier 2-Good Performance
- Tier 3-Performance Below Expectations
- Tier 4-Unacceptable Performance
Key Features
- Receive clear-cut data that help you tie the impacts of day-to-day functional tasks to your institutions overall performance
- Use this tool to help you reduce the costs of servicing our mortgages
- Receive your confidential Performance Profile each month
- Download data for use in other applications
Servicer Benefits
The profile exists as a tool to help you improve your institutions efficiency and performance. We are alone in our industry in offering you this type of intensive performance data.
- By proactively using the feedback in your profile, you can service our mortgages more profitably by concentrating your resources on areas needing increased focus.
- View loan-level data and tie your servicing management performance calculations and scores back to individual mortgages.
- Download your loan-level data into a text file, convert it to a spreadsheet file, and manipulate the data as you wish.
What We Measure
In the Investor Reporting and Remitting category, we measure your servicing management in the following areas:
- Cash Management
- Data Integrity Management.
- Operational Management
In the Default Management category, we measure your servicing management in the following areas:
- Collections Management
- Loss Mitigation
- Foreclosure Timeline Management
- Data Integrity
Profiles are Performance Focused
Your profile reflects your aggregate Servicer family performance and provides you with consistent and meaningful measurements. The Servicer Performance Profiles do NOT
- Group Servicers geographically
- Measure specific mortgage performance
- Replace other Freddie Mac rights or remedies for failure to comply with the Single-Family Seller/Servicer Guide
- Allow you to compare your overall performance with other Servicers
Tier One Recognition Program
Our Tier One Premium Rewards Program recognizes top performers. We extend several tangible business benefits to recognize and reward customers who achieve Tier One ratings in both the Investor Reporting and Remitting and the Default Management categories of their Servicer Performance Profile. Based on your performance and portfolio size, you can be eligible for Tier One Platinum or Tier One Gold awards, earning incentives of as much as $50,000. Plus, meet the Tier One Platinum or Tier One Gold criteria for four consecutive years with no material foreclosure timeline penalties and you will be included in our prestigious Hall of Fame, earning additional incentives of up to $50,000.
Easy Access to Your Profile
Profile data is posted on the second calendar month following the close of each accounting cycle. (For instance, you'll be able to access August profile data in October.) You can access your Servicer Performance Profile on the Servicing Technology Tools Web page.
The Facts on Improved Servicing
Ever since we began using the Servicer Performance Profiles, Servicers have demonstrated steady advancement in quality servicing. Tier One and Tier Two Servicers service most of the unpaid principal balances of the mortgages serviced for us.
Learn More About the Servicer Performance Profiles
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