Loss Mitigation

Use the following resources to learn about Freddie Mac's requirements, processes and technology for managing your loss mitigation activities, including how to process reinstatements, relief options and workout options.

Easy to Print References
Affordable Servicing Best Practices for Housing Counselors [PDF 79K]
Default Management Training and Education Resources [PDF 330K]
Early Indicator® User Guide and Training Materials
Early Indicator [PDF 179K]
Earn Rewards for Expert Servicing Brochure [PDF 270K]
Expense ManagerSM [PDF 81K]
Expert Servicing, Your Vital Role Brochure [PDF 359K]
Online Submission of Servicing Expense Reimbursement Claims (Form 104SF) [PDF 161K]
Promoting Responsible Servicing Practices [PDF 72K]
Workout Incentive Program [PDF 97K]
Workout Manager® [PDF 157K]
Workout Prospector® [PDF 82K]

Secured Resources for Servicers
More Loss Mitigation Resources for Servicers You will need your Mortgage Servicing Products ID and password to access these materials.

Online Self-study
Alternatives To Foreclosure Overview - Recorded - 60 min
Incentive ManagerSM for Default Compensation & Fees - 30 min
Solving Default Challenges: Collections - 18 min
Solving Default Challenges: EDR - 24 min
Solving Default Challenges: Foreclosure Timeline - 60 min
Solving Default Challenges: Servicer Profile - 55 min
Using Remedy Manager - 15 min
Using Workout Prospector Recorded - 76 min
Why use Default Reporting ManagerSM? - 45 min

Training Events Workshop     Web Event
Alternatives to Foreclosure Overview - 2 hr
Alternatives to Foreclosure - 1 day
Default Management Bulletin Guide Updates - 2 hr